Distributor Returns

Created by IT Big bigBill, Modified on Mon, 29 Dec, 2025 at 11:20 AM by IT Big bigBill

Please email returns@bigbill.com to obtain your authorization number. Please provide as much detail as possible. Please include your account number, order number (PO#), style, size/span/length/dimension, color, quantity, invoice number and reason for return ;
All returned products must arrive in their original condition (no damage, no customization, original tags, etc...)
A 15% restocking fee applies to all returned garments. For bulk returns, a 25% restocking fee applies ;
The distributor is responsible for shipping the return ;
We process returns within approximately 7-14 business days. To avoid delays, please make sure to include the RA form with your return. If the RA form is not included, your credit may be delayed;
Sale items, custom orders and personalized clothing cannot be returned, they are final sale ;